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Privacy Notice

This Privacy Notice relates solely to this Website, if not stated otherwise, and explains what Personal Data we collect from you or about you.  
 
It sets out why we collect, use, and protect your Personal Data, and what rights you have under the Regulation (EU) 2016/679 (General Data Protection Regulation) (GDPR) and UK General Data Protection Regulation (UK GDPR).

This document can be printed for reference by using the print command in the settings of any browser.

Last updated: 22/10/2024


Owner and Data Controller

AquaSource Algae Group Ltd, with its registered office at 39/40 Upper Mount Street, Dublin 2, Ireland acts as the primary Data Controller within the AquaSource Group, overseeing the processing of Personal Data across the organisation. AquaSource Algae Group Ltd’s responsibility encompasses the governance of data management practices and Personal Data processing activities across the organisation, including those within its subsidiaries.

“AquaSource Group” refers collectively to AquaSource Algae Group Ltd and its subsidiaries and affiliates, including:


  • AquaSource (UK) Ltd

  • AquaSource EOOD (Bulgaria)

  • AquaSource d.o.o. (Croatia)


As the leading entity, AquaSource Algae Group Ltd and its affiliates and subsidiaries (collectively referred to as “we,” “us,” or “our”) are dedicated to respecting your privacy concerns. This Privacy Policy informs you in a FAQ format of how AquaSource Algae Group Ltd uses your personal information and of the rights you have in relation to your Personal Data information.


Entity Information:

AquaSource (UK) Ltd, situated at 12 Oaktree Place, Exeter EX2 8WA, registered in the UK at Companies House under number 03252549.


AquaSource EOOD, situated at 1404 Sofia, g.k. "Gotse Delchev", ul. "Kostenski vodopad" № 47, in. A, et.1, Sofia, Bulgaria 1404. Company number (UIC: 130500368).


AquaSource d.o.o. - situated at Slaviše Vajnera Čiče 10, 51 000 Rijeka, Croatia Company Number: OIB 32917874013 - VAT Number: HR32917874013 


AquaSource Algae Group Ltd acts as the principal entity responsible for the strategic oversight of Personal Data processing across the AquaSource Group, ensuring that all operations are in line with legal and regulatory requirements.



Jurisdictional Clarity:

Please note that while our primary entity is AquaSource Algae Group Ltd, certain country-specific websites may fall under the subsidiary AquaSource (UK) Ltd, АкваСорс ЕООД, and AquaSource d.o.o., depending on the geographical location and jurisdiction.


Contact details of UK/EU DPO:

UK/EU Data Protection Officer (DPO): AquaSource Algae Group Ltd

Principal Contact Email: privacy@aquasource.net

If you have any questions or concerns regarding your Personal Data or wish to inquire about the relevant jurisdiction, please do not hesitate to contact us at privacy@aquasource.net.



Please be advised that AquaSource products are exclusively distributed through our network of Independent Distributors, also known as 'Brand Ambassadors'. These Distributors act as independent data controllers for the personal information you provide to them in the course of purchasing AquaSource products. As such, they are responsible for adhering to applicable data protection regulations in managing your Personal Data. To ensure transparency and the protection of your rights under data protection laws, including the GDPR and UK GDPR, we require all our Independent Distributors to maintain their own privacy policies that detail their data processing practices. We encourage you to review these policies and contact the relevant Distributor directly should you have any questions or concerns about how your Personal Data is handled.


Types of data collected


AquaSource and its Website collect various types of Personal Data, either directly from you or through third parties. The categories of Personal Data we collect include:


Contact Details: Your email address, first name, last name, mailing address, country of residence, city, state, zip code, telephone number.


Financial Information: Credit card details, banking information, and social security number, primarily used for the calculation of commissions and conducting business transactions.


User-Generated Content: Any product preferences, comments, questions, answers, and other forms of user-generated content that you provide.


Professional Information: If you are a Brand Ambassador, additional data such as your date of birth, company name (if applicable), work location, billing, payment information, and other relevant details for membership and service provision.


Automated Data Collection: Usage data collected automatically when interacting with our Website, which may include your device IP address, web browser characteristics, and browsing behaviour.

This Personal Data is collected through various means, including information you provide directly to us, data collected automatically when using our services, and information we obtain from third-party sources.


Mandatory and Voluntary Data Provision: While certain information is essential for us to provide our services (indicated by an asterisk [*] on our forms), you have the choice not to provide optional data without affecting the availability or functionality of our services. If you have questions regarding mandatory data, please contact us at privacy@aquasource.net.


User Responsibility: You are responsible for any third-party Personal Data obtained, published, or shared through this Website and confirm that you have the third party's consent to provide this data to us.


Third-Party Analytics Services: We utilise third-party analytics services to understand how our services are used and to improve them. These services collect data directly or indirectly from your use of our Website. This is only done with your consent.


Automated Information Collection: Our site collects technical information to optimize your experience, including but not limited to device IP addresses, browser types, and preferences.


Use of Third-Party Services: Our Website integrates services such as social media plugins, which might collect information about your use of our Website. We advise consulting the privacy policies of these third-party services to understand their data handling practices. This is only done with your consent.


Additional Information Sources: We may receive information about you from public and commercial sources to enhance our services and offerings.


Your Rights and Choices

You have the right to understand, access, and control the Personal Data we hold about you. This includes requesting information on the specific data we collect, its use, and your rights to correct or delete this information. For queries or requests regarding your Personal Data, please contact us at privacy@aquasource.net. Additional information about your rights is outlined in the relevant section below.

Sharing of Personal Information 

At AquaSource, we highly value the trust and privacy of our customers and Brand Ambassadors. We are committed to handling your personal information with the utmost care, ensuring compliance with legal obligations and our dedication to transparency and security. This section clarifies with whom we share your information and the conditions under which this occurs.

Our operation is a collaborative effort, with various affiliates and subsidiaries working in unison to provide the high-quality services you expect from us. To facilitate seamless service delivery, we may share information within our corporate family, adhering strictly to our comprehensive data protection policies.

To enhance our services, we engage with a curated selection of third-party service providers. These entities support us in website development, data analysis, payment processing, and other critical functions. They are contractually obligated to offer a level of data protection consistent with ours and are authorized to use your information solely for the services they provide to AquaSource.

There are circumstances where legal obligations necessitate sharing your information, such as responding to law enforcement requests or participating in legal proceedings. In these situations, we only disclose the information specifically requested, ensuring adherence to legal standards while protecting your rights.

In the dynamic business landscape, structural changes like mergers, acquisitions, or divestitures may occur. During such transitions, personal information might be among the transferred assets. We are committed to protecting your information during these transitions and will inform you about any changes affecting the control of your Personal Data.

Beyond the situations described, should there arise a need to share your personal information with additional parties, we will inform you beforehand, providing the option to opt-out of such sharing.


Method and bases for processing the data

Methods of processing

AquaSource takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of your Personal Data.

The data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition, in some cases, the data may be accessible to certain types of persons in charge, and involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary. Such external parties act as Data Processors for AquaSource. The updated list of these parties may be requested from the AquaSource at any time.

Personal data is otherwise processed when you visit the Website and engage with it through:

  • Order forms

  • Shopping cart

  • Account creation

  • Surveys and feedback

  • Newsletter subscriptions

  • Payment processing

  • Customer care support interactions

 

Legal basis of processing

AquaSource may process your Personal Data if one of the following applies:

  • You have given your consent for one or more specific purposes for one or more specific purposes, including but not limited to marketing communications, participation in surveys, and the use of cookies and similar technologies for personalised online experiences. Note: Under some legislations AquaSource may process your Personal Data until you object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law or the UK GDPR like in your case;

  • Provision of data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof, which includes processing orders, delivering products, managing returns and warranties, and facilitating payments. This basis also covers the execution of agreements that enable us to provide personalised services, such as tailored support and engagement in promotional activities.

  • Processing is necessary in order to protect your vital interests;

  • Processing is necessary for compliance with a legal obligation AquaSource is subject to, such as accounting, tax reporting, responding to legal processes, and adhering to product safety recalls;

  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in AquaSource, including contributions to public health initiatives or compliance with regulatory inspections and audits; 

  • Processing is necessary for the purposes of the legitimate interests pursued by AquaSource or by a third party.

 

Specific Processing Activities:

In the context of our contractual relationship, we process your personal information to perform our agreement with you, provide our products and services, and manage our relationship. This involves several specific activities:


User Account Management: AquaSource manages two distinct types of user accounts, each requiring different sets of Personal Data due to their unique roles within our operations.

For Brand Ambassadors, who enter into a distributorship agreement with us, we collect comprehensive personal details necessary for the creation, execution, and management of these accounts. This includes, but is not limited to, usernames, email addresses, contact information (such as phone numbers and physical addresses), identification details, and financial information for commission payments and transaction processing. The collection and processing of this data are grounded in the contractual necessity of executing the distributorship agreement, facilitating product orders, and managing earnings. Data is retained as long as the Brand Ambassador's account is active and in compliance with applicable laws and to uphold the integrity of our business model. 

For customers, the data collected is more focused on facilitating the transactional aspect of purchasing our products. This typically includes usernames, email addresses, and billing and shipping details necessary for order processing and fulfilment. While customers also provide personal details voluntarily, the scope is narrower compared to Brand Ambassadors, primarily encompassing information required to complete purchases and provide customer support. The legal basis for processing customer data is also contractual necessity, but it's tailored to the specific requirements of purchasing and receiving products. Customer data is retained for the duration of the account's activity and in accordance with applicable laws.

The legal basis for this processing is contractual necessity, as it is essential for providing the requested services. 


Order Processing and Fulfilment: When processing orders and fulfilling transactions, we collect billing information and shipping addresses. This activity extends to managing accounting, billing, and collection activities, necessary for completing purchases and managing returns and warranties. The basis for this processing is contractual necessity, and data is retained for the transaction's duration and to comply with accounting and tax regulations.


Marketing and Promotional Activities: For marketing and promotional activities, such as sending newsletters, we collect email addresses with the user's consent. The legal basis for this processing is consent.  Explicit consent is also obtained for participation in surveys, receiving marketing communications, and personalised online experiences through the use of cookies and similar technologies. Data is retained until you withdraw consent or unsubscribe.


Website Analytics: In the context of website analytics, we may gather information such as browsing history with your explicit consent. This processing is specifically for analytics purposes to enhance user experience and improve our services. The data will be retained for a period necessary for analytical purposes, regularly reviewed, and anonymised where possible. We use cookies for website analytics purposes. By clicking 'Accept', you provide your explicit consent for the possible collection of information such as browsing history. This data helps us enhance user experience and improve our services. You can manage your cookie preferences by clicking “Cookie Settings”.


Customer Support: To provide customers and brand ambassadors support, we collect and process names and contact information. This processing is based on legitimate interests related to support service. This includes addressing inquiries, managing disputes, and solving issues. The data will be retained for a reasonable period to address the received inquiries and for record-keeping purposes. 


Legitimate Interests Pursued: Our collecting and processing activities are also driven by legitimate interests, aiming to enhance digital platform security, conduct internal audits, support the distributor network, resolve complaints, manage risks, ensure business continuity, improving user experience and website functionality, ensuring the security and integrity of our systems, conducting statistical analysis to enhance our services, and providing efficient support. This covers a wide range of activities, including but not limited to improving product offerings, facilitating communication within the distributor network, and developing new services. 



In any case, AquaSource will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

Place

The Data is processed at AquaSource's operating offices and in any other places where the parties involved in the processing are located. 
 
Depending on your location, data transfers may involve transferring your data to a country other than your own. To find out more about the place of processing of such transferred data, you can check the section of this privacy notice on “Detailed Information on the Processing of Personal Data”.

You are also entitled to learn about the legal basis of data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by AquaSource to safeguard your data. 
 
If you have any questions about any such transfer, you can contact AquaSource at privacy@aquasource.net.

 

Retention time

Personal data will be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal data collected for purposes related to the performance of a contract between yourself and AquaSource will be retained until such contract has been fully performed.

  • privacy@aquasource.net

  • AquaSource may be allowed to retain Personal Data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, AquaSource may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. 
     
    Once the retention period expires, Personal Data will be deleted. 

 

The purposes of processing

Your data is collected to allow AquaSource to provide its service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or your interests and those of other individuals or third parties), detect any malicious or fraudulent activity, as well as the following:

  • Analytics: Utilising information such as usage patterns with your consent to improve our services. Legal Basis: Consent. Retention Period: Until consent is withdrawn or as necessary for analysis. 

  • Hosting and Backend Infrastructure: Processing data necessary for web hosting and backend infrastructure, critical for our service delivery. Legal Basis: Contractual necessity. Retention Period: As long as needed to provide services or fulfil contractual obligations. 

  • Managing Contacts and Sending Messages: Using contact information to communicate with you regarding updates, offers, and more. Legal Basis: Users' consent and AquaSource's legitimate interests in keeping users informed. Retention Period: Until you opt-out or as long as necessary to maintain communication. 

  • Infrastructure Monitoring: Monitoring infrastructure to ensure security and functionality. Legal Basis: Legitimate interests in safeguarding and optimising our services. Retention Period: As required by applicable laws or as long as necessary for security purposes. 

  • Managing Support and Contact Requests: Addressing support queries and contact requests using provided contact details. Legal Basis: Contractual necessity and legitimate interests in providing effective customer support. Retention Period: Until the query is resolved or as mandated by law. 

  • Contacting You: Reaching out for feedback, support, or marketing with your consent or as part of our contract. Legal Basis: Consent and contractual necessity. Retention Period: Until you unsubscribe or as long as relevant for customer relations. 

  • Data Transfer Outside the EU: Transferring data across borders based on necessity for service provision or your consent. Legal Basis: Adequacy decisions, Standard Contractual Clauses (and associated transfer mechanisms for transfers from the UK), or users' consent. Retention Period: As required by the specific transfer mechanism. 

  • Displaying Content from External Platforms: Embedding external content with your consent. This involves embedding and displaying information, media, or elements from external platforms to enrich your experience on our site. Legal Basis: Consent. Retention Period: Until consent is withdrawn or as necessary for content accessibility.  

  • Handling Payments: Processing financial transactions and related information for purchases. Legal Basis: Contractual necessity for transaction completion. Retention Period: As long as necessary to complete the transaction and comply with legal obligations (e.g., tax, audit requirements). 

  • Managing Data Collection and Online Surveys: Collecting user feedback and data for service improvement. Legal Basis: Consent and legitimate interests in enhancing services. Retention Period: Until the analysis is completed, or consent is withdrawn. 

  • Traffic Optimisation and Distribution: Analysing web traffic to improve user experience. Legal Basis: Legitimate interests in providing a smooth, efficient online experience. Retention Period: As long as necessary for optimisation purposes. 

 

For specific information about the Personal Data used for each purpose, you can refer to the section “Detailed information on the Processing of Personal Data”.

 

Further information on processing and service providers


Service Provider: Usersnap (https://usersnap.com/privacy-policy)

Purpose: Bug Reporting and Feedback 

Bug Reporting and Feedback involve the processes of identifying and reporting issues or glitches in software (Bug Reporting) and providing opinions, comments, or suggestions about a product or service (Feedback).Data Processed: Usage Data; Bug Reports.

Legal Basis: Legitimate Interests in improving service.

Retention Period: Until the end of the testing phase.


Service Provider: Usersnap (https://usersnap.com/privacy-policy)

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when users do not use it.

Purpose: To enrich the website user experience by allowing direct interaction with content hosted on external platforms without leaving the AquaSource Website.

Data Processed: Web Traffic Data (which may include details like IP addresses and user interactions with the content).

Legal Basis: Consent.

Retention Period: Data is retained only as necessary to fulfil the purposes of enhancing user experience and understanding user interaction with the external content.

 

Note: Users interacting with external platform content are subject to the privacy policies of those platforms. AquaSource advises users to review these policies to understand how their data is processed by third parties.

 

Handling payments

Unless otherwise specified, this Website processes any payments by credit card, bank transfer or other means via external payment service providers. In general, and unless where otherwise stated, you are requested to provide payment details and personal information directly to such payment service providers. This Website isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.


Service Provider: OPAYO (https://www.elavon.co.uk/privacy-policy.html)

Description: OPAYO is a payment service provided by Elavon Financial Services DAC

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United Kingdom – (Privacy Policy.)


Service Provider: EPay.bg (https://www.epay.bg/v3main/front/declaration)

Data processed: Payment details; Personal information as per the service provider's policy.

Legal Basis: Contractual necessity.

Retention Period: As long as necessary to complete the transaction and comply with legal obligations.

 

 

Hosting and backend infrastructure

This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website.

Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.


Service Provider: Microsoft Azure (Microsoft Corporation)

Description: Microsoft Azure is a hosting service provided by Microsoft Corporation.

Personal Data processed: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

 

Infrastructure monitoring

This type of service allows this Website to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved. 
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Website.


Service Provider: Pingdom (Pingdom AB)

Description: Pingdom is a monitoring service provided by Pingdom AB.

Personal Data processed: Cookies; Usage Data.

Place of processing: Sweden – Privacy Policy..

 

 

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with you. 
These services may also collect data concerning the date and time when the message was viewed by you, as well as when you interacted with it, such as by clicking on links included in the message.


Service Provider: Sendgrid (Sendgrid)

Description: Sendgrid is an email address management and message sending service provided by Sendgrid Inc.

Personal Data processed: country; email address; first name; last name; Usage Data.

Place of processing: United States – Privacy Policy..


Service Provider: Mailchimp (The Rocket Science Group LLC)

Description: Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.

Personal Data processed: country; email address; first name; last name; Usage Data; various types of Data.

Place of processing: United States – Privacy Policy..

 

Managing data collection and online surveys

This type of service allows this Website to manage the creation, deployment, administration, distribution and analysis of online forms and surveys in order to collect, save and reuse Data from any responding Users. 
The Personal Data collected depend on the information asked and provided by you in the corresponding online form.

These services may be integrated with a wide range of third-party services to enable us to take subsequent steps with the Data processed - e.g. managing contacts, sending messages, analytics, advertising and payment processing.


Service Provider: SurveyMonkey (SurveyMonkey Europe UC)

Description: SurveyMonkey is a survey builder and data collection platform provided by SurveyMonkey Europe UC.

Personal Data processed: country; first name; last name.

Place of processing: European Union – Privacy Policy.

 

Managing support and contact requests

This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form. 
The Personal Data processed depend on the information provided by you in the messages and the means used for communication (e.g. email address).


Service Provider: Usersnap

https://usersnap.com/privacy-policy


Service Provider: AquaSource Brand Ambassadors

Your personal contact information, including your full name, email address and telephone number, will be shared with your current upline Brand Ambassador. This is the person who first introduced you to AquaSource, or the relevant person who supersedes them should they retire their Distributorship with us.

 

Traffic optimization and distribution

This type of service allows this Website to distribute content using servers located across different countries and to optimize performance. 
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and your browser. 
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of you are transferred.

 

Selling goods and services online

The Personal Data collected are used to provide you with services or to sell goods, including payment and possible delivery. 
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Legal Basis: Contractual necessity for the provision of the requested services or goods.

Retention Period: Retained as necessary for the provision of services or goods, including any period required to comply with legal, accounting, or reporting requirements.

 

Data transfer outside the EU

AquaSource Algae Group Ltd, and any other EU-based entities within the AquaSource group, may process Personal Data within the European Union (EU) and transfer such data outside of the EU. Similarly, AquaSource (UK) Ltd may process Personal Data within the United Kingdom (UK) and transfer it outside of the UK. 

For both scenarios, AquaSource ensures the lawful transfer of Personal Data by implementing suitable data transfer mechanisms. These mechanisms may include but are not limited to: 

Standard Contractual Clauses (SCCs) and UK Mechanisms: AquaSource may use SCCs approved by the EU or UK data protection authorities, depending on the jurisdiction of the data origin, such as the International Data Transfer Addendum (IDTA) for the UK.

Adequacy Decisions: For transfers to countries with an adequacy decision from the EU or UK authorities, AquaSource relies on such decisions to ensure an adequate level of protection for the Personal Data. 

Other Lawful Transfer Mechanisms: AquaSource may employ other lawful transfer mechanisms as required by the applicable data protection laws. Transfers may occur between AquaSource entities located in different regions, as well as to third parties. AquaSource remains committed to safeguarding the privacy and security of Personal Data in accordance with applicable data protection regulations. 

If you have any questions or require further information regarding the specific mechanisms used for data transfers, please contact us through the provided contact details in this privacy notice.

 

The rights of Users

You may exercise certain rights regarding your Personal Data which is processed by AquaSource.

In particular, you have the right to do the following:

  • Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Data.

  • Object to processing of your data. You have the right to object to the processing of your data under certain circumstances, and if the processing is carried out on a legal basis other than consent.  Where your Personal Data has been processed for direct marketing purposes and on your consent, you can object to that processing at any time.

  • Access your data. You have the right to learn if data is being processed by AquaSource, obtain information regarding certain aspects of the processing and obtain a copy of the data undergoing processing.

  • Verify and correct your data. You have the right to verify the accuracy of your data and ask for it to be updated or corrected where it is inaccurate or out of date.

  • Restrict the processing of your data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, AquaSource will not process your data for any purpose other than storing it.

  • Have your Personal Data deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your data.

  • Receive your data and have it transferred to another Controller. You have the right to receive your data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another Controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on your consent, on a contract to which you are a party or is part of pre-contractual obligations thereof.

 

How to exercise these rights

Any requests to exercise your rights can be directed to AquaSource by contacting us at privacy@aquasource.net. These requests can be exercised free of charge and will be addressed by AquaSource as early as possible and always within one month of receipt of your request.

 

Right to lodge a complaint

If you are unhappy with any aspect of this privacy notice, or how your Personal Data is being processed, please contact us at privacy@aquasource.net.  
 
If you are still not happy, you have the right to lodge a complaint with your competent data protection authority. 

For individuals based in the EU, complaints can be submitted to:

By post:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

By email:

info@dataprotection.ie

By phone:

+353 01 7650100

Website:

https://forms.dataprotection.ie/contact

For individuals based in the United Kingdom, the competent data protection authority is the Information Commissioner’s Office (ICO), which can be contacted at:

By post:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

By email:

casework@ico.org.uk

By phone:

+44303 123 1113

Website:

https://ico.org.uk/make-a-complaint/

 

Cookie Notice

This section provides a simplified overview of how AquaSource uses cookies on its Website.

 

What are Cookies?

Cookies are small pieces of data stored on your device that help the website to function. They can access and store information, making your interaction with the website more efficient.

 

Types of Cookies:

First-Party Cookies: These are cookies which are only set or retrieved by the website while you are visiting it, so they cannot normally be used to track activity or pass data from one site to another. However, the owner of that website can still collect data through their cookies and use that to change how the website appears to the user, or the information it displays. These are cookies which are managed directly by AquaSource.

Third-Party Cookies: Third party cookies are where the host domain or address is not the same as the website you are visiting. They are usually placed in a website via scripts or tags added into the web page. Sometimes these scripts will also bring additional functionality to the site, such as enabling content to be shared via social networks.

Online advertising is the most common use of third-party cookies. By adding their tags to a page, which may or may not display adverts, advertisers can track a user (or their device) across many of the websites they visit.

 

Cookie Categories:

  • Strictly Necessary Cookies: These are essential for the website to function. Without these cookies, your request cannot properly be delivered. They are usually set to manage actions by you, but we can also use these to ensure essential functionalities. Consent is not required for these cookies. 

  • Performance Cookies: These cookies aim to enhance Website performance. These cookies can measure website visits, traffic sources, and performance of our website.

  • Functional Cookies: These cookies aim to improve user experience by allowing additional functionalities to be implemented to enhance features on the website.

  • Targeting Cookies: These cookies aim to personalize content and ads if this is requested, which allows us to process certain data for this purpose.

 

How We Use Cookies:

AquaSource uses only essential/strictly necessary cookies by default to ensure website compliance. These cookies are applied without requiring individual consent.

Activities strictly necessary for the operation of this Website and delivery of the Service

This Website uses so-called “technical” Cookies and other similar technologies to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Cookies Infrastructure monitoring

This type of service allows this Website to monitor the use and behaviour of its components so its performance, operation, maintenance and troubleshooting can be improved. 
Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of this Website.

Pingdom (Pingdom AB)

Pingdom is a monitoring service provided by Pingdom AB.

Personal Data processed: Cookies and Usage Data.

Place of processing: Sweden – Privacy Policy.

Traffic optimization and distribution

This type of service allows this Website to distribute their content using servers located across different countries and to optimize their performance. 
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between this Website and the User's browser. 
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.

 

Other activities involving the use of Cookies

Basic interactions & functionalities

This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

Managing support and contact requests

This type of service allows this Website to manage support and contact requests received via email or by other means, such as the contact form. 
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

Usersnap

https://usersnap.com/privacy-policy

Measurement

This Website uses Trackers to measure traffic and analyse User behaviour with the goal of improving the Service.

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. 
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Usersnap

https://usersnap.com/privacy-policy

 

How to manage preferences and provide or withdraw consent

You can manage your preferences related to cookies from directly within your own device settings, for example, by preventing the use or storage of cookies and trackers.

Additionally, whenever the use of cookies is based on consent, you can provide or withdraw such consent by setting your preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored cookies, including those used to remember your initial consent.

Other cookies in the browser’s local memory may be cleared by deleting the browsing history.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view and look for the relevant setting).

Additional information about Data collection and processing

Legal action

Your Personal Data may be used for legal purposes by AquaSource in Court or in the stages leading to possible legal action arising from improper use of this Website or the related services, or where otherwise relevant. 

AquaSource may also be required to reveal Personal Data upon request of public authorities.

Additional information about your Personal Data

In addition to the information contained in this privacy notice, this Website may provide you with additional and contextual information concerning particular services or the collection and processing of Personal data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (system logs) and may use other Personal Data (such as the IP address) for this purpose.

Information not contained in this privacy notice

More details concerning the collection or processing of Personal Data may be requested from AquaSource at any time. Please see the contact information at the beginning of this privacy notice. 

Changes to this privacy notice

AquaSource may make changes to this privacy notice at any time. AquaSource may also notify you on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to you via any contact information available to AquaSource. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 
 
Should the changes affect processing activities performed on the basis of your consent, AquaSource will collect new consent from you, where required.

 

Notice Amendments and Updates

AquaSource recognises the importance of staying abreast of legal, technical, and business developments. As such, we may amend this privacy notice periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date expressed in the policy will indicate when it was most recently updated.

We encourage you to visit our Website regularly to review the latest version of our notice and stay informed about how we protect your personal information. Your continued use of our services after any changes signifies your acknowledgement of these changes.